COMMUNICATION

BUSINESS COMMUNICATION

Full Marks : 100

Module A: Theory and Process of Communication
          Meaning and Importance of Communication, Business and Banking Communication. Principles of Business Communication, Process of Effective Communication (Model), Factors Affecting Communication

 Module B: Classification and Methods of Communication
          Types of Communication, Downward, Upward, Horizontal, External, Internal, Formal, Informal, Oral and Written, Spoken Communication and Listening.
Module C: Fundamentals of Business Writing
          Adaptation and Selection of Words, Construction of Clear Sentences and Paragraphs, Effective Writing. Directness in Initiating Routine Letters, Answering Routine Letters, Indirectness for Bad-News and Persuasion.
Module D: Fundamentals of Report Writing
          The Shorter form Report Structure, Long Formal Reports
Module E: Standard and Physical Aspects of Communication
          Graphic Aids to Communication, Physical Presentation of Reports and Letters, Correctness of Communication.
          Communication in the Financial Institutions and Banks of Bangladesh

References:

  1          Lesiker, Raymond V. Basic Business Communication
  2          Narayan, N.C Complete Banking Correspondence
  3          Singh, L.R. A Guide of Bank Correspondence
  4          Slocun, Keith. Business English with Programmed Reinforcement